ENVIRONMENT

  • Fantastic opportunity to work for a hyper growth ANZ technology company.
  • Great, young, dynamic working culture.
  • North Sydney location.

POSITION SUMMARY

Due to an internal promotion, we have a opening within our Sydney office for a Business Support Specialist.

The  primary function of this role is to provide general business support to the NEXTGEN Distribution business.

This is a highly administrative role that requires excellent customer service, attention to detail and is the key initial contact between NEXTGEN and our broader customer community.

This role would suit someone with a desire to provide support to both internal and external stakeholders with a view to learn and grow with our business. 

WHAT WE WANT YOU TO DO:

  • Monitoring and maintaining our key communication channels including email and phone.
  • To be a first point of contact customer service between our partners, vendors and NEXTGEN.
  • Follow up of opportunities to ensure adequate customer service levels are being provided.
  • Update and lodge registration opportunities across all Vendors.
  • Support the Sales team by following up requests e.g. quotes, status updates etc & provide quoting assistance when necessary.
  • Provide other ad-hoc support.
  • Maintenance of our CRM system.

HOW THE ROLE WILL BE MEASURED:

  • Accuracy and timeliness of deal registration submissions.
  • Timely processing of customer feedback and requests.
  • Attention to Detail for all correspondence including email communications and outbound quotes.
  • Exemplary customer service.

EDUCATION AND EXPERIENCE:

  • Interest in new and progressive technologies.
  • Tertiary qualification in an IT related discipline.
  • A desire to move into a Technical Pre-Sales capacity would be advantageous.
  • Customer service (in a technical environment is advantageous).
  • MS Office 365 automation skills - particularly Outlook, Excel and Word. 

OTHER QUALITIES:

  • Team player.
  • Excellent communication skills (verbal and written).
  • Excellent time management and administration skills.
  • Initiative, able to work unsupervised.
  • Adaptable and conscientiousness.
  • Articulate phone manner.
  • Flexible attitude.

GROWTH OPPORTUNITIES

This role is intended to provide a ground level introduction into the NEXTGEN business. Over the first 12 months the successful candidate will gain visibility across the entire NEXTGEN portfolio of products and services, providing the opportunity for specialisation in a preferred area of interest at a later date.

HOW TO APPLY

Please email PDFs of your cover letter and CV to careers@nextgendistribution.com.au 

Please note: we can only accept applications from people with the right to work full-time in Australia.

JOB DESCRIPTION

  • Fantastic opportunity to work for a hyper growth company in the ANZ market who provides leading and exciting innovative technologies and services.
  • Great, young, dynamic working culture.
  • North Sydney location.

THE TYPE OF CANDIDATE WE WANT TO SPEAK TO:

As a Licencing & Renewals Specialist, you will be responsible for the following:

  • Renewals opportunity management for both new licence opportunities and renewals for our various Vendors.
  • Providing quotations and sales support to our Business Unit Managers in a timely and professional manner.
  • Contact and follow-up with customers to ensure on-time closing of maintenance renewals.
  • Liaising with Vendors about our new and aging opportunities. (with regular follow ups and pipeline reviews)
  • Fielding customer inbound inquiries (from existing clients and new prospects).
  • Maintaining our CRM system.
  • Reporting using Excel.
  • Weekly sales meeting preparation and facilitation.

KEY ATTRIBUTES WE REQUIRE FOR THIS ROLE:

  • Strong customer focus with an excellent eye for detail and a sense of urgency to achieve results.
  • 1-2 years’ experience working in a similar sales orientated role, though a highly motivated graduate will also be considered.
  • Good knowledge of Microsoft Office 365 (Are you a wiz at Excel?)
  • Excellent communication skills including both written and exceptional phone manner.
  • The ability to take initiative and work proactively with minimal supervision.
  • High level organisational skills are crucial with excellent, time management and the ability to prioritize workload

ADDITIONAL SKILLS OR EXPERIENCE.

  • Telephone sales experience would be advantageous.
  • A background or interest in software development or products.

GROWTH OPPORTUNITIES

This is a great opportunity for a junior team member who is wanting to move into an organisation with growth potential where there are many challenging avenues that can be pursued.

HOW TO APPLY

Please email PDFs of your cover letter and CV to careers@nextgendistribution.com.au

Please note: we can only accept applications from people with the right to work full-time in Australia.

ENVIRONMENT

  • Become an integral part of our Growth Vendor stream.
  • Fantastic opportunity to work for a hyper growth company in the ANZ market who provides leading and exciting innovative technologies and services.
  • Great, young, dynamic working culture.
  • Be a conduit between some of our high-profile Vendors and partners.
  • North Sydney location.

POSITION SUMMARY

With your attention to detail and previous licensing experience, we are looking for a committed individual who is wanting to focus and help drive growth within our portfolio of software vendors.

WHAT WE WANT YOU TO DO:

  • We want you to collaborate, manage and drive new and existing Software Licence opportunities with our channel and growth vendor partners (Actifio and Rubrik).
  • Provide quotations and sales support to our Sales Team in a timely and professional manner.
  • Liaise with Vendors about new and ageing opportunities (with regular follow ups and pipeline reviews with our vendor and channel partners).
  • Field customer inbound inquiries (from existing clients and new prospects).
  • Maintain our opportunities within our CRM system.

THE TYPE OF CANDIDATE WE WANT TO SPEAK TO:

As the Actifio/Rubrik Software Licencing Specialist, we want you to:

  • Have experience in a distribution environment (preferred).
  • Have software licensing experience across multiple vendors.
  • Have a professional, friendly, customer centric approach.
  • Be a numbers person! Do you have a tertiary qualification in a Technology field, Operations, Commerce or Mathematics?
  • Have a strong customer focus with an excellent eye for detail and a sense of urgency to achieve results.
  • Have 2-3 years’ experience working in a similar sales orientated role, though a highly motivated graduate will also be considered.
  • Have a good knowledge of Microsoft Office 365 (are you a wiz at Excel?).
  • Excellent in your communication skills including both written and exceptional phone manner.
  • Able to take initiative and work proactively with minimal supervision.
  • Highly organised with excellent time management skills and the have demonstrable skills in being able to prioritize workload.
  • Wanting to work in a fast paced and constantly changing environment.
  • Able to have a flexible and can do attitude.
  • Permanent Australian Residency – this is a Sydney based role.

ADDITIONAL SKILLS OR EXPERIENCE:

An understanding of renewals processes and telephone sales experience is advantageous. A background or interest in software development or products.

GROWTH OPPORTUNITIES:

This is a great opportunity for a junior team member who is aspiring to develop into either a technical pre-sales, vendor or customer facing role. We are a growth company with many challenging avenues that can be pursued.

HOW TO APPLY

Please email PDFs of your cover letter and CV to careers@nextgendistribution.com.au

Please note: we can only accept applications from people with the right to work full-time in Australia.

Staff
Profiles

Inside NEXTGEN:
James Cunial, Oracle Practice Lead

When NEXTGEN won the Oracle Excellence Award for Specialised Partner of the Year – Global in VAD Cloud at Oracle OpenWorld in October, James Cunial was credited with playing a key role. According to his colleagues, it was his “patience, clarity and logic”, along with some serious expertise around Oracle, its products and solutions, that contributed to expanding NEXTGEN’s Oracle cloud revenues by 140 percent in FY17. 

A down-to-earth guy who started out in technical sales support, before moving to presales and then his current role, James has been nominated several times by NEXTGEN for an ARN Award for Technical Excellence for his contribution.

Read More

Inside NEXTGEN: 
John Pritchard Business Manager, Microfocus & HPE

This is a tale of two tempting career paths pointing in different directions. One was smooth and well signposted; the other clouded in mist. John Pritchard had amassed an impressive CV with skills and experience backed by achievements in sales, alliance/channel partner business development, management consulting, project management, and product delivery. 
 
Fate then handed him two offers at the same time – one with a large US vendor; the other with NEXTGEN. Suddenly he was faced with an intriguing career decision and a tough call to decide which fork in the road to follow.

Read More

Inside NEXTGEN: 
James Walters Business Manager, Data Management & Infrastructure portfolio

James Walters believes in the ability for technology to translate to achieving real business outcomes. He’s committed to the success of the channel community and embraces the opportunity to foster growth. And he wants to use NEXTGEN as a platform to attract new talent into the IT industry for the long term. But the industry almost lost him to the United States...

James Walters journey in the IT industry began at Kaz Computing with Peter Kazacos. He worked through various marketing and financial roles in Kazakos’ companies, including as an investment analyst for Kaz Capital, an early stage venture capital fund that invested in startup IT companies. This wasn’t his ideal career path, and opened the door to NEXTGEN. 

Read More