ABOUT DATA SYNERGY
Data Synergy was created in response to market demand for testing of voice-enabled Telco systems such as call centres. The core product was developed in partnership with Hewlett Packard and natively integrates with its LoadRunner / Performance Centre extending its capabilities into the voice space.
As call centres become more complex with deeper levels of integration into other channels, it is important to understand how technical issues such as Ready State / CRM delays or Voice Quality are affecting running costs and ultimately, customer experience.
Data Synergy provides a range of testing services and effective simulation tools for analysing a call centre's costs and revenues under a variety of conditions.
SOLUTIONS / PRODUCTS
Omni-channel Performance Testing Consulting and Advice: Leveraging Data Synergy domain expertise in automated performance and load testing combined with expert services and cutting edge technology to validate performance and ensure the highest levels of customer retention, customer satisfaction and product improvement.
Performance Testing of Omni‑channel: For performance testing of various business systems using a variety of testing environments and platforms (HP Performance Centre, Borland Silk Performer, IBM Rational Tester, etc.) - large and complex solutions that require deep experience to test effectively.
Cloud-based End-to-end Experience Testing: For businesses that don't have the time, resources or skills to setup and run their own performance tests, this complete outsourced service package delivers the entire performance testing effort using cloud-based facilities.
WHY YOU SHOULD CONSIDER DATA SYNERGY
As an officially accredited partner with Micro Focus and HPE, Data Synergy solutions fit with existing IT infrastructure to produce a more efficient and complete contact centre testing package. The accreditation also provides the opportunity for resellers to increase profits by selling core Micro Focus and HPE core licenses in addition to Data Synergy licenses.
HOW NEXTGEN HELPS AND SUPPORTS
As the Master Distributor for Micro Focus and the preferred Distributor for Micro Focus HPE in Australia and New Zealand, NEXTGEN is uniquely positioned to provide resellers with deep technical and licensing knowledge around the Data Synergy solution.
Talk to NEXTGEN about leveraging some of our other services to help you market Data Synergy to your end user customers and develop a flexible subscription style payment plan.